The passenger forcefully removed from a United Airlines flight this week has a
concussion and broken nose, his attorney told reporters Thursday, adding that the
69-year-old physician will file a lawsuit.

Already, attorneys have filed a chancery motion asking that all evidence in the case
be preserved. David Dao's attorney, Thomas Demetrio, would not provide a timeline
for filing the lawsuit other than to say he had two years to do so, and "I promise you
it won't be that long."
"If you're going to eject a passenger, under no circumstances can it be done with
unreasonable force or violence. That's the law," he said. "For a long time, airlines --
United, in particular -- have bullied us. ... We want respect and we want dignity.
That's it. Not a big deal."
The lawsuit will be filed in Cook County Circuit Court in Illinois, the lawyer said,
indicating it would target both the airline and the city of Chicago, whose Department
of Aviation was involved in removing Dao from the plane.
Broken teeth, nose

Passenger's daughter: We were horrified 01:13
Dao suffered "a significant concussion as a result of disembarking that plane,"
Demetrio said in a news conference in Chicago.
He also lost two front teeth, has a broken nose and incurred injuries to his sinuses,
and will be "undergoing reconstructive surgery in that regard," Demetrio said.
The attorney further said that Dao had conveyed to him that "being dragged down
the aisle was more horrifying and harrowing than what he experienced in Vietnam"
when he was on a boat after the 1975 fall of Saigon.
Dao "has no interest in ever seeing an airplane again" and will likely take a car
home to Kentucky, the attorney said, adding that his client has "absolutely zippo"
memory of the incident.
Lawyers: Passenger has strong legal case
Dao's daughter, Crystal Dao Pepper, also appeared at the news conference. She
said her parents were returning home from vacation and making a connection in
Chicago out of California. She described her dad as a "wonderful father" and "loving
grandfather."
"My dad is healing right now, and that's all I have to say," she said.
'It wasn't even a matter of overbooking'

See moment right before passenger was dragged 00:48
As millions saw via traditional and social media, Dao was aboard a Louisville,
Kentucky-bound flight out of Chicago on Sunday night when Chicago aviation
security officers forcefully pulled him from his seat and dragged him down the aisle
of United Airlines Flight 3411.
His fellow passengers looked on, many of them filming the situation. United would
say later it had to remove Dao to make room for four of its own employees, who
needed to get to Louisville.
Demetrio seemed to take issue with the assertion the flight was overbooked.
"It wasn't even a matter of overbooking. It was a matter of at the last moment, four
employes had to get to Louisville so they could get to work the next day," he said.
"We take money from people, we let them sit on the airplane, seat belted. Are we
really going to start taking them off then?
The airline offered compensation at first, but when that didn't convince enough
passengers to take a later flight, it picked Dao randomly. In video shot by Joya and
Forest Cummings, who were sitting behind him, Dao repeatedly refuses to
disembark, explaining he is a physician and must work in the morning. (Demetrio
told reporters Thursday that Dao's wife is a doctor as well and also had patients to
see Monday.)
Passengers back Dao

Witness: United should have tried diplomacy 01:41
Passenger Jayse Anspach told CNN that Dao and his wife initially agreed to take a
later flight but recanted upon learning that this flight wouldn't take off till Monday
morning.
"He was very emphatic: 'I can't be late. I'm a doctor. I've got to be there tomorrow,' "
Anspach recalled.
The Cummingses said Dao was not belligerent and got only mildly upset when a
second security officer arrived, demanding he leave the plane, they said. Dao never
raised his voice, the couple said.
As security officers pry Dao from his seat, he screams. In video shot after the
altercation, streaks of dry blood run from the Kentucky doctor's mouth. Passengers
said he hit his head on an armrest.
Asked later what was injured, Dao said "everything," CNN affiliate WLKY-TV in
Louisville reported. He was discharged from the hospital late Wednesday, Demetrio
said.
Did CEO misspeak?
CEO: We won't have cops drag customers

CEO: We won't have cops drag customers 00:51
United Airlines CEO Oscar Munoz initially said Dao was belligerent, leaving security
officers no choice but to employ force in removing him.
Munoz later struck a tone of contrition, telling ABC's "Good Morning America" on
Wednesday that he felt "ashamed" over the incident and vowed never again to let
law enforcement remove "a booked, paid, seated passenger" from a plane.
United CEO apologizes for 'truly horrific' passenger incident
As for Munoz's earlier claim that Dao was at fault due to his belligerence, the CEO
changed his heading, telling the morning show, "He can't be. He was a paying
passenger sitting on our seat in our aircraft, and no one should be treated like that.
Period."
Though Munoz said he attempted to contact the Dao and his wife, Demetrio said he
feels Munoz "misspoke," adding that that didn't happen. As for Munoz's public
apology, Demetrio said he accepted it, but it felt "staged."
"I'm not looking for a telephone conversation with Mr. Munoz," he said. "I'd rather he
spend his time changing the culture of United Airlines."
United released a statement after Demetrio's news conference saying again that
Munoz and United had "called Dr. Dao on numerous occasions to express our
heartfelt and deepest apologies."
Fallout

The entire United passenger fiasco 02:01
Three Chicago Department of Aviation officers are on leave following the incident,
and the airline's stock plummeted amid boycott threats.
A United spokesperson told CNN affiliate WBBM, "All customers on flight 3411 from
Sunday, April 9 are receiving compensation for the cost of their tickets." In an email
obtained by CNN, the airline told its passengers it was offering them $500 flight
vouchers but only if they agreed not to sue the company. CNN has reached out to
United for additional details.
The incident repulsed many United customers, some protesting by cutting up their
United mileage cards.
View image on Twitter
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Follow
Josh Perfetto @jperfetto
My new #united card. Not planning to fly them any more after this:
http://cnn.it/2oTmcRe . 1k bye bye
4:35 AM - 11 Apr 2017
217 217 Retweets   634 634 likes
"My new #united card. Not planning to fly them any more after this," Josh Perfetto
tweeted.
Angry airline passengers and how they came to be so fed up
United took a hit on the stock market. Shares in United Airlines slipped by 4%
Tuesday, and the company's market value plummeted by $1 billion.
A Thursday statement said United wants to "make this right." It cited three changes
it plans to make by month's end: never asking law enforcement to remove a
passenger unless it's a security matter; reviewing policies on crew movement,
oversold flights and incentivizing passengers to change flights; and improving
training programs to ensure employees put customers first.
Could happen to anyone
Anyone can be kicked off an overbooked flight against their will. It's an
oft-overlooked policy to which passengers agree when they book tickets.
Overbooking is legal, and most airlines do it in anticipation of no-shows, the US
Department of Transportation said.
In 2015 alone, 46,000 customers were involuntarily bumped from flights, according
to the Department of Transportation.
Man dragged off United
flight has concussion, will
file suit, lawyer says